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Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
2015
Luiz Felipe Vasconcelos de Faria
André Luís Policani Freitas
Manuel Antonio Molina-Palma
Keywords:
Business
SERVQUAL
Marketing
Service quality
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