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Chalet and Resort Guests Expectation and Perception of the Quality Factors Using SERVQUAL Dimension
Chalet and Resort Guests Expectation and Perception of the Quality Factors Using SERVQUAL Dimension
2020
Muhd Khaizer Omar
NorArnie Sazerin Shamsul Azman
Rosnani Jusoh
Rahimah Jamaludin
Suhaida Abdul Kadir
Keywords:
Perception
SERVQUAL
Marketing
dimension
Psychology
quality
Correction
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