The role of stakeholders in a developing reference model of city logistics versus the quality of citizens' life

The main aim of the paper is to present the role of stakeholders in developing reference model of city logistics versus quality of life. Authors discussed different expectations of stakeholders in relation to the city logistics and introduced assumptions for a referential model of city logistics versus quality of life. The study covered selected results of survey conducted among 1600 residents of three medium sized cities in Poland. Based on the survey's results, the authors made attempts to work out the model of the behavior of residents in relation to different forms of transport.