Taking a Closer look at Primo: Multi-perspective System Testing

The Web-Scale Implementation Team at the University of Illinois at Urbana-Champaign has been actively engaged in testing Primo from multiple perspectives and using a variety of methods. This session will share results from six testing perspectives/methods: 1) user experience (interviews and survey); 2) assignment topics (analysis of results based on student generated research topics); 3) user behavior (search logs); 4) usage numbers and patterns (system reports/statistics); 5) metadata and relevancy (systematic testing scripts); and, 6) technical (standards adherence). In addition to sharing the results from the testing, the session will discuss how the results influenced metadata preparation work, interface customization (including the custom tile with search modification suggestions and additional search results), and Primo Central Index choices as well as other aspects of development and user/staff engagement.