El Kaizen en el sector público: el caso de estudio de un Instituto de la Mujer en México

Public organizations in Mexico and the world are experiencing perhaps the greatest challenges of management in these early years of this century. Among those who are discerning citizens, reduced budgets, recession and global economic and financial crisis low tax collection, among several others. Therefore, the need for governments to review their management practices has become a crucial issue for organizations. Therefore the purpose of this article is to explore and investigate as Kaizen applies in a public environment as it is a dependency of a Mexican town hall dedicated to the management of gender, particularly women. The findings of this research shed one of the processes of the Institute of Women was improved significantly eliminated activities that did not add value to the process and not allowed to provide quality service to citizen-customers