Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda

Oscar Hengxuan Chi,Gregory Denton,Dogan Gursoy

Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda

2020

Oscar Hengxuan Chi
Gregory Denton
Dogan Gursoy

ABSTRACTThis study undertakes a systematic review of Artificial Intelligence and its applications to service encounters and the hospitality industry by reviewing publications that (1) mainly discus...

Keywords:

Hospitality
Hospitality industry
Public relations
Knowledge management
Business
Service delivery framework
device use
Marketing

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