A GDSS Agenda Builder for Inexperienced Facilitators

One resource playing a critical role in computer supported decision-making groups is the facilitator. Facilitation is a complex task, encompassing social abilities, pre-meeting planning of decision-making processes and supervising the technology usage during meetings. We identify one problem with current support to electronic facilitators: agenda builders do not allow inexperienced facilitators plan GDSS meetings with success. We developed an agenda builder to tackle this problem. The tool was built around a comprehensive model, which incorporates patterns of activity and guidance into the pre-meeting activities. An experiment revealed that the tool increases the logical sequence and clarity but decreases the structure and efficiency of