From remote hosting to self-hosting of an ERP system: Lessons learned from the city of El Paso

Abstract This article describes how the city of El Paso, Texas, initially used an application service provider (ASP) model, allowing the city to fast track its enterprise resource planning (ERP) system implementation. After a change in the ASP arrangements led to less responsiveness to its needs, the city government moved to a self-hosted ERP system. Lessons learned in the evolution from ASP hosting to self-hosting of the city's ERP system are compared to previously published literature.