The impact of courier-, express- and parcel (CEP) service providers on urban road traffic: The case of Vienna

Abstract Current urban city logistics literature often claims that rising e-commerce and the associated courier-, express- and parcel- (CEP) deliveries are inherently responsible for the increase in urban road traffic and the related congestion, disturbances and delays within cities. However, existing research is so far limited concerning studies to what extent CEPs impact and contribute to urban road traffic, particularly in comparison with other commercial sectors and passenger cars. In response, collecting data through an extensive empirical survey, counting urban road traffic in the city of Vienna in Austria, this paper identifies the share of CEPs and other selected categories of road vehicles. Results show that the share of CEPs in urban road traffic consists of merely 0.8 per cent, while the delivery vans’ share of craftsmen/technicians is almost eight times bigger with 6.0 per cent. Overall, delivery vehicles comprise 13.5 per cent of the total urban road traffic in Vienna, thus policies to reduce traffic should include not only other commercial sectors, but should also focus on passenger cars comprising the majority with 86.5 per cent of total urban road traffic. This is the first study that specifically investigates the share of CEPs and other vehicle categories in the context of city logistics.