Middle Management: Where the Rubber Meets the Road

The middle manager role is one of the most challenging and rewarding among management and leadership roles. The primary responsibilities of the middle manager are grounded in establishing relationships to shape the culture and expectations for staff. According to Anicich and Hirsh [1] (Harv Bus Rev [Internet]. 2017 Mar [cited 2020 Aug 15]. Available from: https://hbr.org/2017/03/why-being-a-middle-manager-is-so-exhausting), the role of the middle manager is one of the most exhausting because of the many different roles one must ensure to have successful outcomes in areas such as employee satisfaction, quality, safety, and experience.