Disaster Management Control: Decision Support through Performance Assessment

Abstract Performance evaluation of complex processes requires the management of several dimensions focused on specific parts of the processes. In the frame of disaster management, non-governmental organizations have to consider the solving phase of the disaster lifecycle as a whole set of processes leading to a nearly industrial structure. Hitherto, performance assessment, providing them the base for ensuring the global performance of their actions, was done afterwards in order to improve their knowledge and set up best practices. According to interviews done with the French Red Cross, this approach is not sufficient anymore. Thus, this paper investigates a lack about the practices done in the context of disaster management which concerns the elaboration of performance measurement system for providing a decision support tool. After a state of the art, several aspects are covered: firstly, a process analysis is given, then the performance system is described and finally, a specific focus on indicators is done and applied to a case study.