Identifying Variations in Incident Reports on Drug Services to Improve Service Quality

Background: Monitoring the management of drug services, including incident reports, is essential as evidence of the application of patient safety culture. This study conducted a classification of variations in an incident report on drug services to improve the quality and safety of patients in the hospital. Methods: The quantitative descriptive study used a case study design. Retrieval of data used documentation study techniques in the 2016 incident reports. Results: Reports of incidents in the drug services group that require careful monitoring were 16.6% (n=35) of the total that occurred in 2016. There were 11 variations of incident reports that happened in the drug services group. The incidence of drug incompatibility variation dominates the information compared to other incident variations, 28.6% (n=10).Ineffective communication between officers, unclear command/ prescription writing, and lack of supervision are the leading causes of this incident. Contribution: This study can be helpful to provide an overview of the benefits of drug service reports in hospitals.