Zero Time: Providing Instant Customer Value - Every Time, All the Time!

Crossing the Chasm. The Quest. Closing Value Gaps: Instant Value Alignment. FedEx: An Instant Value Alignment Company. Closing Learning Gaps: Instant Learning. Dell Computer Corporation: An Instant Learning Company. Closing Management Gaps: Instant Adaptation. General Electric: An Instant Adaptation Company. Closing Process Gaps: Instant Execution. Progressive Insurance: An Instant Execution Company. Closing Inclusion Gaps: Instant Involvement. Cisco Systems' Extended Enterprise: An Instant Involvement Company. It's about Time. Notes. Index.