Benefit of Using Cloud Services in IT Infrastructure in the Capability, Strategy and Cost Efficiency Aspects: detikNetwork Case Study

IT infrastructure becomes essential for online media business. Nowadays online media companies shall able to handle the huge traffic volume. It is caused by the growth of the internet and the ubiquity of the medium for accessing online information. On the other hand, cloud service has a promising capability to provide more uptime and handling large traffic. At present cloud services can be grouped into 3 models: IAAS, PAAS, and SAAS. Moreover, cloud services also can be configured as needed. Therefore, detikNetwork utilizes IAAS to improve its IT infrastructure capability. Based on the IT outsourcing definition, cloud service can be one of the IT outsourcing implementations. Previous studies prove that IT outsourcing has a positive influence on the company. The benefits of IT outsourcing can be measured into 3 aspects: capability, strategy, and cost-efficiency. The purpose of this study is to explore the benefit on detikNetworks after cloud adoption by using IT outsourcing benefit perspective. The qualitative method by conducting interviews with experts from detikNetwork was used to complete this study. This study found that detikNetwork adopts cloud service with a selective and general approach and also discovers cloud service adoption does not bring all the benefits of IT outsourcing. DetikNetwork does not experience following IT outsourcing benefits: become more innovative and able to develop a new product, cost-efficiency on the expert acquisition, and cost-efficiency to follow technology trends.