A study on the effect of airport choice attributes on airport users’ satisfaction and behavioural intentions: The case of Gimpo International Airport

This paper examines the importance and satisfaction of attributes affecting airport choice, and analysing the effect of airport choice attributes on satisfaction and behavioural intentions. To fulfil the research purposes, a survey was conducted among airport users who use international airlines at Gimpo International Airport, Seoul, South Korea. A total of 397 copies of the questionnaire were analysed using gap analysis, importance performance analysis (IPA) and path analysis. Gap analysis and IPA showed that there is a statistically significant difference between importance and satisfaction of airport choice attributes. Path analysis showed that factors of airport choice attributes such as operation, navigation, accessibility, facilities and awareness have positive effects on satisfaction, and that satisfaction has positive effects on reuse and recommendation intention.