Managing patient expectations through understanding health service experiences
2019
The ever-increasing demand for health care services, together with heightened expectations
for quality care, continue to put pressures on health care professionals. In this editorial, we
introduce our perspective on managing patient expectations through gaining research insights
on health service experiences of patients and their support network. Drawing upon research
from social psychology, we examine the types of threat that typically confront patients
during health care service experiences, and their subsequent coping strategies. We call for
enhanced focus on social science research for effective delivery of high-quality health care
services.
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