MODELOS DE GESTIÓN DE LA CALIDAD PARA ORGANIZACIONES EDUCATIVAS

The quality of services is a requirement in force worldwide; In the area of ​​education, it constitutes a fundamental indicator since educational institutions are subject to providing a service of excellence, therefore, they need to establish management models that allow them to achieve these levels. The objective of this article is to analyze different quality management models that can be implemented in the management of educational organizations for the continuous improvement and satisfaction of its stakeholders. The methodology used in this study corresponds to the descriptive method that allowed the analysis of five quality management models that guide and direct educational establishments on user satisfaction and expectations processes. The results of this study allowed to establish that the ISO 21001: 2018 model has an approach that seeks to satisfy the client and makes it possible to obtain levels of effectiveness and efficiency on the educational dimensions. The analysis of the different quality management models provides guidelines for modifying the paradigms of seeing and understanding what happens in daily life; reflect on the need to carry out an institutional evaluation of processes in a heterogeneous way, from recurrent appraisal practices, to forms of directive management in order to achieve the satisfaction of internal and external clients. Keywords: Quality, management models, educational quality, educational institutions, satisfaction.