‘CONDUCTING STAY INTERVIEWS’ ON QUARTERLY BASIS IMPROVES EMPLOYEE RETENTION, IN BPOs.

‘Retention of expert employees is the need of hour in today’s competitive world…….’ Competent employees are definitely a key factor in an organization to achieve its objectives. Due to stiff competition, due to penetration of MNCs in an Indian market, organisations are compelled to have adequate, skilled and motivated manpower. After acquiring adequate required manpower, next vital step is how to retain them? This research paper titled, “Conducting stay interview on quarterly basis improves employee retention in BPOs”, based on doctoral study carried out on the topic of ‘A study of Retention Strategies in BPOs of Pune, with special reference to International Call Centers’, through Tilak Maharashtra Veedyapeeth, Pune., during 2007 to 2010. Dr. S.G. Bapat, a renowned Corporate Trainer, and educationist has guided researcher for the period of three years for the doctoral research. In this study, researcher focuses on the importance of ‘Stay Interviews’ for improving employee retention in BPOs – Call Centers. Key words:- BPO, Employee Retention, Stay Interveiw