Customer Satisfaction towards Mobile Banking: A Study with Reference to Kalaburagi City

Contemporary competitive market world customers super king. Human life today is completely dependent on the mobile phone, there is no mobile no life think of the present generation. This advantage takes for banking sectors. Nowadays mobile phones have become the basic need of every one which helps the consumers to make various kinds of activities. Mobile banking play important roles in the modern scenario, based on the development of the technology customer of the banks have started using the banking services through the use of mobiles. The services that are done with the help of mobile banking are online transfer of money, transfer of funds, ticket reservation, online bill payment, online purchases, etc. consumers satisfaction towards mobile banking services are based on the expectation of the consumers like communication has to be properly guideline, the transaction process has to be with limited duration, need for interaction, ease to exercise, etc. customer position has been varying frequently based the changes in technology in banking system. Consumer banking services are effective with the help of mobile phones. Consumers are efficiently using mobile banking to save their time, money and effort. The main aim of the study is to find customer satisfaction towards mobile banking and their change of behavior with mobile banking services.