Towards a Process Model for Agile Transformation in E-government Projects

E-government projects in public administration often fail due to lacking communication and unclear requirements. Furthermore, users are usually not involved in the development of digital products. The agile transformation offers a promising approach to improve communication and the affinity to change regarding requirements in e-government projects. In addition, the agile transformation, as a paradigm shift from a plan-oriented to an user-centered development, enables a high degree of user-orientation. In order to support and measure the agile transformation, a screening instrument was developed in previous research and was adapted to the context of public administration. This screening instrument enables the measurement of the progress in agile transformation using a personality questionnaire. In this paper we define a seven-step prototypical process model for the application of the screening instrument in public administrations. This process model accompanies the use of the screening instrument in seven steps as a recommendation for usage and enables a targeted and continuous improvement in the agile transformation process in the context of public administration authorities.