Διαχείριση κρίσεων και δεξιότητες διευθυντικών στελεχών στους δημόσιους οργανισμούς: η περίπτωση του Ιδρύματος Κοινωνικών Ασφαλίσεων

The purpose of this PhD dissertation is to investigate the issue of the skills of directors of Public Organizations and Enterprises in crisis management issues as well as on issues of preventing and dealing with corruption in the working environment. The methodology of the dissertation was based on the collection of primary and secondary data. The secondary data was collected through books, articles in magazines, and through official web sites. The primary data was collected through the primary quantitative research. The research sample consisted of 60 directors working in the social services of IKA at the beginning of this research. The sample collected was an non propability sample. The research revealed that 60% of the directors had identified the symptoms of the crisis. Of course, we observe that a significant part of the directors are not trained or qualified to deal with crises, and deem it necessary to implement a crisis management plan. As for the barriers that exist in the operation of the agency, these mainly referred to the conflicts between citizens and employees, followed by conflicts between colleagues. The incidents that have occurred in the workplace of the agency reveal the need for security personnel to guard the premises. Sometimes the integrity and the life of the employees appear to be at risk. It has also been found that the most important cause of conflict in the operation of the agency are the different interests of the parties involved, the inadequate communication followed by rivalry between employees. The directors mentioned ways of reducing corruption by the creation and strengthening of the legislative framework, by abolishing the multiplicity of laws, through the computerization and the development of the portal of DIAVGEIA, through meritocracy, staff evaluation and continuous updating, and through the lifting of the permanence and the changing of attitudes.