Perception and satisfaction of delivery services in Malaysia during movement control order

Delivery services in Malaysia has become a new norm. Malaysian are now comfortable with delivery services during the global pandemic of covid-19. This study had been conducted because there are to many issues about delivery services in Malaysia, some people using delivery services and some may not. Some companies have bad management of delivery services. Some delivery services companies have technical issues such as slow delivery, damaged goods, and so on. The aim of this paper is to provide an analysis between the satisfaction level of Malaysian citizen and the perception of Malaysian citizen towards delivery services during the Movement Control Order (MCO). To do so, researchers uses the quantitative method to collect data among Malaysian citizen. The total amount of respondents that answered the questionnaire are 1310. From the findings, Malaysian are satisfied with delivery services (M=3.17). Plus, Malaysian have a positive perception towards delivery services (M=3.17). © 2021 Author(s).