Organizações pós-burocráticas e resiliência organizacional: a institucionalização de formas de comunicação mais substantivas nas relações de trabalho

This article presents a debate regarding the concept of organizational resilience, a subject to which Cadernos EBAPE.BR dedicated a special issue. If the organization is resilient, it faces successfully situations of rupture and risk, innovating and learning during the process, as well as achieving superior levels of equilibrium and complexity, in a dynamic of continuous evolution. The more resilient the organization is, the more innovative its activity, grounded in a more substantive communication – inspired by Habermas’ theories – which seeks understanding and factual knowledge. The model of post-bureaucratic organizations debates these and others issues presented in this article.