Enabling Positive Social Capital in Organizations

This chapter identifies and elaborates organizational practices and social mechanisms that create and sustain positive social capital in work organizations. It adds to the understanding of positive relationships at work by considering the resource-producing capabilities of high-quality connections (HQCs) and reciprocity. The chapter shows how two forms of positive social capital expand the capacities of both individuals and groups. HQCs are connections made between two people that are marked by vitality, mutuality and positive regard. Reciprocity can be present in varying degrees, and it can involve varying numbers of people. Basic reciprocity involves the exchange of resources between two people. Further, the chapter identifies key enablers of each form of positive social capital. Finally, it articulates the underlying mechanisms (motivation and opportunity structures) linking enablers and outcomes.