MANAGING TO INCREASE THE AWARENESS OF EDUCATION IN PATIENT RIGHTS CHARTER

Background: Thus, presenting health services should be fair and based on respecting the rules and observing the human dignity of patients. This charter is based on high human values and based on Islamic and Iranian culture and equality of inherent dignity of all the health services recipients with the goal of keeping, improving and stabilization of human relations among the provider and recipients of health services. The consumers are valuable information resources for judging about the quality of care services and the feedback of the comments of patients can be effective in systematic organizing of hospital.Materials and Methods: The study was done by analytical-cross section method in 2011 and all the managers, physicians, nurses and patients of Amin hospital were determined as study sample and their responses regarding the studied variables were obtained via questionnaire. The data was analyzed by descriptive statistics and Chi-square test.Results: The results showed that the awareness of managers, physicians and nurses regarding familiarity with ethical issues and legal charter by obtaining mean 3/4 of 5 lower than average. Also, patient respondents or their relatives in the hospital by achieving the mean 1/24 of 5 had weak awareness to the ethical issues and legal charter of the patients. Observing the legal and ethical issues by hospital staffs (manager, physician and hospital) by achieving the mean 3 of 5 was lower than average. Some issues as the lack of taking conscious satisfaction, doing most of the procedures by students without introducing, the lack of adequate training to the patients were the important cases of the study.Conclusion: full consideration to the rights of all beneficiaries, identification of the barriers, the solutions of execution of charter and observing the rights of patients are provided as one of the evaluation indices of the centers of health services. On condition of increasing the awareness of patients, their families and personnel of hospital, the ethical charter and ethical rules are observed in the hospital. In case of revising the rules of admitting the patients in educational and health centers and considering patients rights in curriculums of the medicine school students, we can be hopeful about observing the mentioned principles.