Processo de implementação da humanização na assistência hospitalar

This study aims to reflect on the humanization process in hospital care. This is a reflective research, conducted based on articles and publications from the Ministry of Health, as well as the experience of the authors. Two categories were built to develop the reflection, entitled "Definition of humanization and its insertion in hospital health care" and "The implementation of the National Humanization Policy in hospital care: advances and limitations". It is evident that humanization in care goes beyond a concept, it involves respect for human dignity, which is a right guaranteed to the patient and health professional. Humanizing health care implies giving way to both the user's word and the word of health professionals, so that they can be part of a network of dialogue. Implementing the humanization policy is about encouraging the union and interdisciplinary collaboration of all involved. For the implementation of care with humanizing actions, it is necessary to value the subjective and social dimension in all care and management practices in the SUS, strengthen multidisciplinary teamwork, foster the construction of autonomy and protagonism of the subjects, strengthen social control with a participatory character in all managing bodies of the SUS, democratize labor relations and value health professionals.