Patient satisfaction reported by in-visit and after-visit surveys

Patient experience measurement has become a basic requirement for every healthcare provider organization. the timing and mode of survey administration are considered, there is skepticism about the usefulness of ‘after patient experience surveys to measure satisfaction and identify opportunities to improve service or health care quality. The aim of this observational study was to compare patient satisfaction among those who rated the patient experience at the conclusion of their outpatient appointment while still in the office, to that among those who rated the patient experience up to one month after their outpatient appointment via a mailed survey. Two sampling strategies were used to collect patient experience data from patients of the U a postal survey to collect data from patients approximately 30 days after their visit (the After visit survey to collect data from patients during their visit (the In comparable constructs between the After the data sources for any of these questions. by mail 30 days later without a statistically significant effect on mean responses.