Evaluación de la Madurez de la Función Mantenimiento para Implementar Innovaciones en su Gestión

In this paper is presented a validated and implemented model in Excel, to evaluate the state of maturity, understanding for that the organization is well conditioned to deal with their projects, based on aspects of commitment to change, organizational culture, communication inside and outside the department, use of tools for project management and conflict resolution. The results are given in a graphic-narrative form which is a starting point to implement strategies for innovation in maintenance management process. One of the principal points of the methodology is the use of a questionnaire, elaborated under the MCDA procedure, designed to characterize the aspects named in the form of quantifiable variables, that is, assimilate a value or a well-defined concept for each state in which the variables that modeling the system under study may arise. Keyword: maintenance management, maturity, organizational culture, innovation