Designing a virtual patient dialogue system based on terminology-rich resources: Challenges and evaluation

Virtual patient software allows health professionals to practice their skills by interacting with tools simulating clinical scenarios. A natural language dialogue system can provide natural interaction for medical history taking. However, the large number of concepts and terms in the medical domain makes the creation of such a system a demanding task. We designed a dialogue system that stands out from current research by its ability to handle a wide variety of medical specialties and clinical cases. To address the task, we de- signed a patient record model, a knowledge model for the task, and a termino-ontological model that hosts structured thesauri with linguistic, terminological and ontological knowl- edge. We used a frame- and rule-based approach and terminology-rich resources to handle the medical dialogue. This work focuses on the termino-ontological model, the challenges involved and how the system manages resources for the French language. We adopted a comprehensive approach to collect terms and ontological knowledge, and dictionaries of affixes, synonyms and derivational variants. Resources include domain lists containing over 161,000 terms, and dictionaries with over 959,000 word/concept entries. We assessed our approach by having 71 participants (39 medical doctors and 32 non- medical evaluators) interact with the system and use 35 cases from 18 specialities. We con- ducted a quantitative evaluation of all components by analysing interaction logs (11,834 turns). Natural language understanding achieved an F-measure of 95.8 per cent. Dialogue management provided on average 74.3 (±9.5) per cent of correct answers. We performed a qualitative evaluation by collecting 171 five-point Likert scale questionnaires. All eval- uated aspects obtained mean scores above the Likert mid-scale point. We analysed the vocabulary coverage with regard to unseen cases: the system covered 97.8 per cent of their terms. Evaluations showed that the system achieved high vocabulary coverage on unseen cases and was assessed as relevant for the task.