Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes

This study explores a new method of service delivery in public sector in Guimaraes which is actually the UNESCO Heritage Centre. The basic reason of this effort is the paradigm shift in public service sector which has resulted in improved services in terms of quality and performance. The study was to evaluate level of satisfaction citizens derive from the services provided to them. Innovative project for Solid waste management system was investigated in Guimaraes, Portugal. Data collection was done using convenience sampling technique. Questionnaires were distributed to collect primary data from citizens of Guimaraes. Quantitative techniques were used to analyze data. The findings of the study indicated that citizens of Guimaraes are more satisfied with new and innovative method of service delivery as compared to the old conventional method. The study also revealed that there is a significant positive relationship between Public Service Delivery and Citizen Satisfaction. Findings may help improve public service delivery projects success rates.