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Visual Customer Relationship Management service that supports broadband e-commerce
Visual Customer Relationship Management service that supports broadband e-commerce
2003
Tetsushi Morita
Tetsuo Hidaka
Tomohiko Nakamura
Morihide Oinuma
Yutaka Hirakawa
Keywords:
Service level objective
Service level requirement
E-commerce
Customer relationship management
Customer advocacy
Customer intelligence
Marketing
Service quality
Business
Customer Service Assurance
Process management
Correction
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