Strategies for Employee Job Satisfaction: A Case of Service Sector

Abstract In most situations managing the strategy execution process include the best practices of Total Quality Management (TQM) through increasing employee job satisfaction. The purpose of this study is to measure the impact of TQM activities on the job satisfaction for small and middle sized companies (SMEs) in the service sector of Turkey with an empirical analysis. Five TQM practices chosen to have a significant impact on job satisfaction are employee training and education, employee relations and teamwork, employee reward and recognition, quality culture and employee empowerment. The variables are analyzed using the Exploratory Factory Analysis (EFA), descriptive statistics analysis, correlation analysis and an independent sample t -test. Results show that employee training and education, and employee relations and teamwork are the most dominant factors on job satisfaction. However, there are some considerable factors such as facilities, job security, rewards and there is little impact of education and salary levels on job satisfaction.