G-RCA: a generic root cause analysis platform for service quality management in large IP networks
2010
As IP networks have become the mainstay of an increasingly diverse set of applications ranging from Internet games and streaming videos, to e-commerce and online-banking, and even to mission-critical 911, best effort service is no longer acceptable. This requires a transformation in network management from detecting and replacing individual faulty network elements to managing the service quality as a whole.
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