Understanding the Impact of User Behaviours and Scheduling Parameters on the Effectiveness of a Terminal Appointment System Using Discrete Event Simulation

This research improves understanding of the impact of specific types of truck driver behaviour and temporal scheduling on the effectiveness of a terminal appointment system. A discrete event simulation model of a bulk cargo marine terminal is developed to analyse parameters related to driver behaviour (punctuality and proportion of planned appointments) and temporal scheduling (appointments per time window and time window spacing) on truck flows and turnaround times at the terminal. The model is based on an Australian wood chip export marine terminal currently experiencing significant truck congestion. The terminal operator and stakeholders have expressed interest in the implementation of an appointment system to address this issue. The modelling presented in this research was used to inform their investigation into developing an appointment system solution.