Smart city projects and improvement of public service supply chains

The involvement in smart city initiatives is a key factor of changes in modern cities. It drives the integration of ICT, the development of collaborative behaviours, and the involvement of people in the life of the city. This paper is interested in the impact of such initiatives on the performance of public services and on the supply chains that provide these services. Based on the example of the Toulouse metropolis in France, it shows that smart city initiatives are becoming a vector for instilling continuous improvement in public services.