Information Science-Knowledge Management-HCI-Project Management-CRM Models-Software Processes: - Implications To E-Commerce Open Design And Co-Design.

Information Science and Human-Computer Interaction (HCI) have often formed the fundamentals of Information Systems Analysis and Design (ISAD) aimed at creating better user experiences and addressing information overload. Data compression and information compression have thus become symbiotic disciplines. This paper investigates the efficacy of including Project Management (PM)-computational thinking as design considerations to Information Science-HCI and in the process, to investigate which of the customer relationship management models and software engineering processes are more suitable for open co-design. Three examples and user testing findings are presented as to how these three disciplines influence the design of navigational structures and creativity. The identified model for open co-design in our context is surprisingly, reflective of design thinking and agile methodology principles and values, and more specifically, Gartner’s and the IDIC CRM models.