A CONCEPTUAL FRAMEWORK FOR ERP EVALUATION IN HIGHER EDUCATIONAL INSTITUTES OF PAKISTAN

The higher education has been greatly impacted by worldwide trends. In a result, the universities throughout the world are focusing to enhance performance and efficiency in their workings. Therefore, the higher education has moved their systems to Enterprise Resource Planning (ERP) systems to cope with the needs of changing environment. However, the literature review indicates that there is void on the evaluation of success or failure of ERP systems in higher education Institutes in Pakistan. In overall, ERP systems implementation in higher education of Pakistan has not been given appropriate research focus. Thus, in this paper the authors have attempted to develop a conceptual framework for ERP evaluation in universities of Pakistan. This seeks to expand the knowledge on ERP in higher educational institutes of Pakistan and focuses on understanding the ERP related critical success factors.