The Review of Research on Relationship Education for Considering Personality and Emotional Intelligence in Medical Professionals

Male nurses formally started to engage in nursing practice in Taiwan in 1985. Whether carework is successful or not is dependent upon the professional services provided by nursing personnel who are not constrained by gender and the joint cooperation among male nursing personnel or female nursing personnel. The services provided by nursing personnel can be regarded as an adaptive selling behavior (ASB) for patients. In particular, nursing personnel are the first-line personnel facing different types of patients every day, and the adaptive selling behavior of the care services provided by them will be the key to achieving a successful nurse-patient relationship. This study conducted a questionnaire survey and enrolled 519 female and male nursing personnel as the research subjects to investigate the relationship among nursing personnel’s personality, emotional intelligence (EI), and adaptive selling behavior of care services. The ASB of care services of nursing personnel who are more inclined to Type A personality is higher. When the potential disadvantage, lack of patience, existing in nursing personnel with Type A personality is reflected, EI can regulate their relationship. The positive effect on ASB of care services provided by nursing personnel with Type A personality and higher (lower) EI is stronger (weaker), suggesting that when the EI of nursing personnel is higher, the ASB of care services can be strengthened. EI can effectively regulate nursing personnel with Type A personality and the ASB of care services reflected by them. Hospitals are advised to recruit nursing personnel with high EI in the future or increase courses concerning emotions, which may improve the ASB of care services, enable nursing personnel to maintain better interactions with patients, and further increase the amount of overall care services as reference for nursing personnel’s educational training.