Relationship Between Organizational Commitment and Organizational Citizenship Behavior

In the face of present global economic realism, organizations are compelled to change continuously. Organizations require employees who are prepared to work beyond their job descriptions. These employees often exert behaviors that go beyond their prescribed job obligations that improve the overall performance of the organization. These are the employees on whom the organization ought to focus retention efforts in order to ensure and sustain successful functioning of the workplace. The objective of this paper is to examine the effect of organizational commitment on Organizational Citizenship Behavior (OCB) in a telecommunication organization. The results of PLS path analysis revealed that normative commitment and continuance commitment have a significant impact on OCB, whereas affective commitment has no significant impact on OCB.