Delivering Synchronous Library Instruction and Research Assistance to Meet Needs of Distance Students and Faculty

This chapter reports on one academic library’s experiences with expanding instructional services by adding synchronous library instruction to better serve its online students and faculty located across the globe. Web conferencing software allows librarians to provide interactive, high-touch library instruction for online students equivalent to the experience of students in traditional face-to-face courses. While providing this real-time instruction on library resources and research skills, librarians are embedding themselves in online programs, becoming more readily accessible to online and distance students. By meeting the changing needs of academic library users wherever they are, librarians are reaffirming their integral role and relevance as partners in the educational endeavor.