A TALE OF TWO CHARTERS

Author notes: Dr. Steven Van de Walle is postdoctoral researcher at the Public Management Institute, Katholieke Universiteit Leuven. He works on citizen-government relations and trust in government. Nick Thijs is researcher at Public Management Institute, Katholieke Universiteit Leuven. He works on quality management in government. Prof. Dr. Geert Bouckaert is director of the Public Management Institute, Katholieke Universiteit Leuven. His main research interests are with public sector reform and performance management.