Application of intelligent guidance robot at outpatient department

Objective To establish a service guide system that is convenient, efficient, harmonious, and interesting for patients, and to provide excellent medical service. Methods The artificial intelligence robots were upgraded loading in floor maps of the doctor consulting rooms at our hospital and database with maternity and children knowledge. The goal was to use AI to guide patients to the correct consulting room, directions, and so on. Result The patients and their companions experienced this additional guide channel. They learnt more basic medical knowledge from the AIs. Particularly, the child patients felt that it was fun to learn about those medical facts, which eased their nervousness and fear at hospital. Moreover, this initiative helped build the hospital reputation. Conclusion It is beneficial to use artificial intelligence guidance robots to guide patients at the outpatient departments of maternity and children hospitals. Key words: Intelligence guidance robots; Outpatient department; Hospital; Application