Entrevistas online: potencialidades e desafios para coleta de dados no contexto da pandemia de COVID-19

The social distance resulting from the COVID-19 pandemic strengthened the already emergent process of virtual connections between people, bringing implications also for conducting research. The aim of this study is to present the potential and challenges of conducting online interviews in the context of the COVID-19 pandemic. This is a brief communication, based on a review of the technical-scientific literature, which summarized the general characteristics of online interviews, with emphasis on those that occur through videoconference. Platforms that allow online interviews were considered (Google Meet, GoToMeeting, Skype, Webex, WhatsApp and Zoom), emphasizing aspects that help in the selection of resources aligned with the needs of the study and the profile of the participants. Ethical considerations and practical recommendations were also discussed. Despite challenges, online interviews prove to be an alternative for continuing research that was already underway, or even for conducting further studies during the COVID-19 pandemic.