Relações interpessoais entre profissionais de enfermagem e familiares em unidade de tratamento intensivo: estudo bibliográfico

Bibliographical research in which the objective was to search for theoretical references that subsidize the comprehension of the factors that influence the relationship between nursing professionals and the families of patients hospitalized in Intensive Care Units, making possible the critic-reflexive exercise. 18 articles were selected in the LILACS database (Latin American and Caribbean Literature on Health Science). The full reading of the texts was performed, as well as the construction of thematic categories. The factors that interfere in the relationship of the nursing professionals with the families were: lack of time to assist the families; fear of emotional involvement; impersonal behavior of the nurse with the family; family perceived as an intruder and inadequate language used by the nurses. As for the factors that influence the families to interact with the nursing professionals, tension, insecurity and fear of the families due to the situation were detected, lack of confidence of the family on the staff; unfavorable physical environment and the rejection or denial of the information received.