Analysis of Students’ Experiences with Microsoft Dynamics NAV Solution Using Technological Acceptance Model

Enterprise Resource Planning (ERP) solutions are the most frequently used software tool in companies in all industries. The growing body of scientific literature about the acceptance of ERP solutions by users in companies reflects the growing percieved importance of ERP solutions for business management as well. The labour market requires the knowledge and skills for usage of ERP solutions from graduates – future employees. The main objective of our paper is therefore the identification of important factors that contribute to the acceptance of ERP solutions by students in economics and business and that shape their intentions to use this knowledge in the future. The conceptual model of our research is based on the Technology Acceptance Model (TAM), extended by identified important multidimensional external factors that refer to (1) students’ personal characteristics and information literacy, (2) perceived system and technological characteristics of ERP solutions and (3) perceived support within the study process. The conceptual model formed was tested using the structural equation modeling. Research results revailed that several dimensions of the three external factors play an important role in shaping the attitudes towards acceptance of ERP solutions by students. Results of the study have important implications for higher education institutions, reforming and updating their study programs, as well as for educators in the field of economics and business sciences.