A User-Oriented Approach to Designing a Neck Support

AT A GLANCE: In this article, we explore the development of a neck support for clients in salons and discuss the user-oriented approach and testing procedures. The current U-shaped neck supports in hair salons are too small to fit larger necks, do not provide cushioning, and exert uncomfortable pressure on the neck. We examined existing design problems, then created and evaluated new design concepts. This process involved the application of idea generation techniques, screening, evaluation, testing, and further design modifications. The key message from this case study is that user testing provides valuable information and confidence in the early design decisions that need to be made for successful consumer products.