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Quality Assessment of Technical Education using SERVQUAL: S/N Ratio and Grey Relation Analysis
Quality Assessment of Technical Education using SERVQUAL: S/N Ratio and Grey Relation Analysis
2019
Amol Nayakappa Patil
V. Mariappan
Leslie C. D'souza
Reuben J. Nazareth
Keywords:
Statistics
SERVQUAL
Vocational education
Mathematics
Higher education
quality assessment
Service quality
Signal-to-noise ratio
Correction
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