Learning Groups - The Role of Learning Processes in Evolutionary Implementation of Groupware

Reflection is considered as an important condition for bringing about organizational learning. In this research two levels of reflection are discerned, based on Norman’s two kinds of cognition. Foregoing research has shown that in general, people in organizations do not reflect spontaneously. The current research had two aims: First assessing whether people experience a gap between preferred and actual reflection and second to get information on how reflexivity could be enhanced. This was done by means of a survey and group discussion among three videoconferencing groups. It was concluded that people experience a gap between actual and preferred reflection. Furthermore, people indicated that first level reflection was far more common than the second one. Participants indicated that a facilitator was needed for stimulating reflection in the groups and that reflection preferably should be organised on a regular basis.