A Framework for a BPM Center of Excellence
2009
A BPM Center of Excellence (CoE) is a governance mechanism that is widely adopted by organizations aiming for a consistent and centralized roll-out of BPM initiatives. This Article debates and groups a list of services that could be offered by a centralized BPM Center of Excellence, and proposes three capability levels for the structured progression of the CoE offerings. The level of detail of analysis goes beyond previous proposals and facilitates the design of such a CoE according to different levels of BPM maturity.
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