The Experience of Online Counseling

In this qualitative study, the authors outline the experiences of 5 research participants who engaged in online chat-based counseling sessions. Participants discussed their experiences related to technological barriers, connecting with their counselor, interacting without visual or verbal feedback, receiving counseling in a personal space, and the flow and pace of the online sessions. The authors provide recommendations for the implementation of online counseling, including discussion of the limitations and benefits of this type of therapeutic conversation.